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Privacy Policy
How we handle your personal data when you contact us or become a customer.
Last updated: January 2026. The data controller is Sterling Plumbing & Heating Ltd, company no. 13284756, Unit 4, Riverside Business Park, London SE8 3DZ.
What data we collect
When you fill in our contact form or call us, we process your name, phone number, email address, address, and the description of the job you provide. If you become a customer, we also collect billing details and photos from the job site.
Why we process it
- To respond to your enquiry and provide a quote — legitimate interest.
- To fulfill the contract once you have hired us — contract.
- To meet accounting and warranty obligations — legal obligation.
How long we keep it
| Data | Retention period |
|---|---|
| Enquiries that do not lead to a job | 12 months |
| Customer data and job documentation | 10 years (warranty period) |
| Accounting records | 6 years, per HMRC record-keeping rules |
| Job site photos | 10 years, as part of quality documentation |
Who we share it with
We never sell your data. We share it with our accounting firm, with insurers when you have asked us to handle a claim, and with the licensed electricians we bring in when a job requires electrical work. All of them are bound by data processing agreements.
Your rights
You have the right to request a copy of the data we hold about you, have inaccurate data corrected, object to processing, and request deletion of anything we are not obligated to keep. Contact us at info@sterlingplumbing.co.uk and we will respond within 30 days. If you are unhappy with how we handle your data, you can contact the Information Commissioner's Office (ICO).
Cookies
This website does not use any cookies for tracking, analytics, or marketing, and does not load any external scripts. Fonts and images are served from our own server.
About this page
This is a demonstration site produced by Kaira Agency. Sterling Plumbing is a fictional company, and all details on this page are examples.